Walther Engineering and Manufacturing Company

Limited Warranty Policy

Click here to see Walther EMC’s Limited Warranty

To submit a claim for warranty coverage, the parts must be returned on a Return Material Authorization number (RMA). To obtain an RMA number, contact customer service at (937) 743-8125, option 1

Returnable Dunnage Policy

The following items have been put in effect to insure our customers receive credit for returnable dunnage shipped to our facility:

  • Walther EMC Dunnage PolicyCredit will be given for Walther EMC dunnage only. Walther EMC’s pallet and separator size is 40” X 40” (One-way Pallets). Walther EMC’s separators have “clipped” corners
  • All separators and pallets are to be separated into uniform stacks
  • Pallets should be stacked 15 high or 10 high depending upon trailer height
  • Plywood separators should be stacked 50 high on top of one pallet
  • All stacks are to be banded at least twice in each direction to secure for transport
  • Wood should not be stored outside or shipped to Walther EMC wet
  • Credit will not be given for broken or wet dunnage
  • No dunnage will be received without a Return Material Authorization number (RMA). To obtain an RMA number, contact customer service at (937) 743-8125, option 1
  • No dunnage will be received freight collect
  • Shipments on open flatbed trailers will not be accepted
  • Dunnage should not be accumulated and shipped back by more than one truckload at a time. This will help us to determine our necessary inventory levels throughout the year
  • Packing slips that accompany each shipment must include a listing of all dunnage by type with piece count and RMA number
  • No cardboard, garbage, desiccant, plastic bags, air bags, oil or metal chips will be accepted

 

Contact Walther EMC today by calling (937) 743-8125, or by sending us an e-mail.